pcb88 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how pcb88 ("we", "us", "the Platform", "pcb88"), operating at https://pcb88.onl, collects, uses, stores, and discloses personal data relating to individuals ("you", "Member", "User") who access or use the pcb88 website, mobile interface, or any associated services.

By registering an account with pcb88, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the pcb88 platform.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of your overall agreement with pcb88. In the event of any conflict between those documents and this Policy on data-related matters, this Policy shall take precedence.

pcb88 is committed to handling your personal data with care and transparency. We apply the principles of data minimisation, purpose limitation, and storage limitation as the foundational framework for all data processing activities on this platform.

2 Data We Collect

pcb88 collects personal data in three main ways: data you provide directly, data generated automatically by your use of the platform, and data received from third parties such as payment processors and identity verification services.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or political opinions. If any such information is inadvertently included in documents you submit (for example, a national ID card that references religion), that data will not be processed for any purpose other than confirming your identity and will be stored under the same security standards as all other data.

3 How We Use Your Data

pcb88 uses the personal data we collect for the following purposes:

• Account Management: Creating and maintaining your pcb88 account, verifying your identity at registration and during periodic reviews, and enabling you to access all platform features.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer channels. Verifying transaction legitimacy and resolving payment disputes.
• Regulatory Compliance: Meeting anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other legal or regulatory reporting duties applicable to online gaming platforms operating in or serving Bangladesh.
• Fraud Prevention & Security: Detecting and preventing fraudulent account activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct described in the Terms & Conditions.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game offerings, website performance, user interface design, and the overall member experience.
• Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and to apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.
• Customer Support: Responding to account queries, resolving disputes, and providing technical assistance via live chat and email.
• Marketing Communications: Sending promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and offers — but only where you have opted in to receive such communications. You may opt out at any time.

pcb88 will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or establishing a separate lawful basis for doing so.

4 Legal Basis for Processing

pcb88 processes your personal data on one or more of the following lawful bases depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing is necessary to perform the contract between you and pcb88 — specifically, to operate your account, process bets, and handle payments.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including AML, KYC, and record-keeping requirements.
• Legitimate Interests: Processing is necessary for pcb88's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests do not override your privacy rights.
• Consent: For marketing communications and non-essential cookies, pcb88 relies on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting support or updating your account preferences.

5 Data Sharing & Disclosure

pcb88 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks receive the minimum financial data required to process your transactions. These providers are contractually bound to protect your data.
• Identity Verification Partners: Third-party KYC and AML compliance services may process your identity documents and cross-reference them against relevant databases to confirm your identity and screen for financial crime risk.
• Game Studio Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive technical session data (such as a session token and bet amounts) to deliver game functionality. These providers do not receive your name, contact details, or financial account information.
• IT & Security Service Providers: Cloud hosting providers, cybersecurity firms, and data analytics vendors that support platform operations may process technical and usage data under strict data processing agreements.
• Law Enforcement & Regulatory Authorities: pcb88 will disclose personal data to competent Bangladeshi authorities or other relevant bodies where required by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, financial crime, or harm to persons.

Any third party that receives personal data from pcb88 is required by contract to implement appropriate technical and organisational security measures and to process the data solely for the purpose for which it was shared. pcb88 remains responsible for ensuring those contractual obligations are upheld.

6 Cookies & Tracking Technologies

pcb88 uses cookies, web beacons, and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and cookies that maintain your account preferences. These cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how members use the platform — which pages are visited most, how long sessions last, and where errors occur. This data informs platform improvements. These cookies do not identify you personally.
• Functional Cookies: Remember your preferences such as language setting, preferred currency display (BDT), and notification preferences, so you do not need to re-enter them on each visit.
• Marketing Cookies: Used only where you have consented to receive marketing communications. These cookies help pcb88 understand which promotions you have engaged with and tailor future offers accordingly. You may withdraw consent at any time.

Most web browsers allow you to manage cookie preferences through the browser settings. Disabling strictly necessary cookies will affect platform functionality. Disabling performance or marketing cookies will not prevent you from using the platform but may reduce the personalisation of your experience.

7 Data Retention

pcb88 retains personal data for as long as your account is active and for a defined period thereafter, as set out below:

• Account and Identity Data: Retained for the duration of your active membership and for a minimum of five years following account closure, in accordance with AML record-keeping obligations.
• Transaction and Financial Data: Retained for a minimum of five years following the date of each transaction for regulatory compliance and dispute resolution purposes.
• Communications Data (Support Tickets, Chat Logs): Retained for two years from the date of the last interaction, or longer if the communication relates to an unresolved dispute or regulatory inquiry.
• Technical and Usage Data: Retained in identifiable form for twelve months, after which it is anonymised and may be retained indefinitely in aggregate form for analytics purposes.
• Marketing Consent Records: Retained for as long as you remain on our marketing list, plus three years after you opt out, as proof of consent history.

When the applicable retention period expires, pcb88 will securely delete or anonymise the personal data in question. Deletion requests submitted by members will be processed in accordance with our legal obligations; data subject to mandatory retention periods cannot be erased early.

8 Data Security

pcb88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pcb88 servers.
• Encrypted storage of sensitive data at rest, including identity documents and financial account details.
• Role-based access controls that restrict internal access to personal data to staff who genuinely need it to perform their role.
• Regular security audits and penetration testing by independent cybersecurity professionals.
• Two-factor authentication options available to all members to protect account access.
• Automated monitoring systems that detect and alert on unusual access patterns or potential data breach activity.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pcb88 will notify affected members without undue delay and will take all reasonable steps to contain and remediate the breach. You can support account security by using a strong, unique password and keeping your login credentials confidential.

9 Your Rights

As a member of pcb88, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the pcb88 support team via live chat or by emailing [email protected]. We will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of all personal data pcb88 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you object to processing. This right is subject to our legal obligations to retain certain records.
• Right to Restriction of Processing: You may request that pcb88 pause processing of your data while a dispute about its accuracy or the lawfulness of its processing is resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another provider.
• Right to Object: You may object to processing based on legitimate interests, including profiling, and to processing for direct marketing purposes at any time. Direct marketing objections will be actioned immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

10 Children & Minors

pcb88 is strictly a platform for adults. No person under the age of 21 is permitted to register, deposit, or participate in any betting activity on pcb88. We do not knowingly collect personal data from anyone under 21 years of age.

If pcb88 discovers or is credibly notified that personal data has been collected from a person under 21, we will immediately close the relevant account, void any associated bets, return any unspent deposited funds to the payment method from which they came, and securely delete all personal data associated with that account.

If you have reason to believe that a minor has registered an account on pcb88, please contact our support team immediately at [email protected] so that we can investigate and take prompt action.

11 Changes to This Policy

pcb88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The "Last Updated" date at the top of this document will always indicate when the most recent revision was made.

Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your data — pcb88 will notify active members by email and/or via an in-platform notification at least 14 days before the changes take effect. For minor, non-material changes, the updated Policy will be published on this page and will take effect immediately.

Your continued use of the pcb88 platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you have the right to close your account before the change takes effect. Contact the support team via live chat to request account closure.

12 Contact & Complaints

If you have questions, concerns, or requests relating to this Privacy Policy or the way pcb88 handles your personal data, please contact the Data Support team using the details below. All communications must be in English.

• Email (plain text — not a link): [email protected]
• Live Chat: Available 24 hours a day, 7 days a week on the pcb88 website.
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days and to formal data subject access requests within 30 calendar days.

If you are not satisfied with pcb88's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or consumer protection body in Bangladesh. pcb88 will cooperate fully with any regulatory investigation.